The CFPB’s mission is to make the markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. We supervise banks, credit unions, and other financial companies, and enforce federal consumer financial laws.
CFPB offers some of the following resources to provide financial education, help consumers resolve problems with financial products and services, and provides data on consumer complaints.
One of our resources is Ask CFPB, an interactive online tool that gives consumers clear, unbiased answers to financial questions. Ask CFPB contains hundreds of easy-to-read, plain-language entries written by the Bureau’s subject-matter experts.
Ask CFPB provides definitions that translate highly technical industry jargon to help consumers better understand financial products and navigate the marketplace. It offers general information and explanations for financial product terms and features and situational advice for consumers interacting with financial service providers.
Tell your story
We want to hear consumers’ viewpoints on ways to provide effective, safe, and affordable access to the financial services and products. Whether you are a young person moving towards independence or a first-time home buyer, share your experience by telling your story. What you say will provide insight into how we work to protect consumers and create a fairer marketplace.
Submit a complaint
Consumers can submit complaints about issues they are experiencing with a company’s financial products or services. As of April 2013, we are accepting complaints about bank accounts or services, credit cards, credit reporting, money transfers, mortgages, student loans, and car loans. We will forward the complaint to the company and work to get a response from them. If another government agency would be better able to assist, we will share the complaint with that agency. When the company responds, the consumer can review the response and give the CFPB feedback.
Free CFPB Publications
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