The Consumer Financial Protection Bureau (CFPB) has been partnering with the Federal Reserve Bank of Chicago for the past 4 years as part of the expansion of Money Smart Week®. CFPB is an independent federal agency built to protect consumers. CFPB writes and enforces rules that keep banks and other financial companies operating fairly. CFPB also educates and empower consumers, helping them make more informed choices to achieve their financial goals. For more information about how CFPB has helped consumers, go to www.consumerfinance.gov.
To submit a complaint about a consumer financial product or service, visit our site or call 855-411-CFPB. The CFPB call centers accept complaints and questions in over 180 languages. The CFPB will forward the complaint to the company and work to get a response from them. If another government agency would be better able to assist, CFPB will share the complaint with that agency. When the company responds, the consumer can review the response and give the CFPB feedback.
CFPB wants to hear consumers' viewpoints on ways to provide effective, safe, and affordable access to consumer financial services and products. Whether a young person is moving towards independence or becomes a first-time homebuyer, they can share their experience by telling their story. What consumers say will provide insight into how we work to protect consumers and create a fairer marketplace.
Paying For College provides easily accessible information to consumers to help with each stage in deciding how to pay for college, from college choices and weighing student loans options, through graduation and repayment of loans and graduates. The Paying For College tools help consumers understand the financial impacts of their college choices and navigate the financial aid process, from start to finish.
The CFPB wants to make libraries the go-to source for unbiased financial education and resources in every community. We're working with libraries to provide websites, worksheets, guides, and other information to help consumers make money decisions. By providing information about Money Smart resources and events through public libraries across the country, we want to ensure that consumers can receive the information they need to better manage their personal finances. For information on how to become a CFPB financial education library partner, go to the website.
One of the CFPB's resources is Ask CFPB, an interactive online tool that gives consumers clear unbiased answers to common consumer financial questions. Ask CFPB contains hundreds of easy-to-read, plain-language entries written by the Bureau's subject-matter experts. Go to website
Ask CFPB provides definitions that translate highly technical industry jargon to help consumers better understand financial products and services and navigate the marketplace. It offers general information and explanations for financial product terms and features and situational advice for consumers interacting with financial service provided in English and Spanish. CFPB has free financial education materials in English and Spanish that are available for bulk ordering. Order materials